Refund policy

Change of Mind
We do not offer refunds, exchanges or returns for change of mind — for example, if the item no longer suits your needs or design, you found a cheaper price, or your timeframe or circumstances change. Please ensure you are aware of the size of the system and the current electrical certifications before placing your order.

Warranty
We offer a 5-year warranty on all faulty items, plus lifetime after-care support. We require photos of the affected parts and will ask a few troubleshooting questions as part of this process. Warranty is voided if the item is not installed as per our instructions. If you are unsure during installation, you must call and email us immediately; if you proceed with installation and the item or system becomes faulty without contacting us first, you will be liable for the cost of replacing the faulty parts.

Customised Orders
Customised orders are non-returnable.

Non-Refundable Charges
Shipping costs, shipping protection and priority processing fees are non-refundable.

Cancellations
If you change your mind within 24 hours of purchase, we will refund your order.

Shipping Damage or Incorrect Items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or you have received the wrong item. We will ask you to contact the courier and lodge a claim, as transit damage is outside our control. Email us photos of the damage along with the claim number so we can evaluate the issue and make it right.

For any warranty, return or order questions, contact us at sales@thefitoutlab.co or via our contact form.